The World Aviation Festival is the #1 global event on the digitalisation of the airline and airport business model. Over 4500 attendees join us each year to discuss AI, digital transformation, distribution, evolving business models, retailing, marketing, loyalty and so much more.

Transforming customer experiences with emotion tracking, next generation chatbots and virtual haptics

• How is cross-industry innovation meeting the challenge of enhancing chatbot experiences?
• What is the future of the conversational interface? Can digital human avatars + emotion detection humanize chatbot interaction.
• Learn about the new ways chatbots + mid-air haptics tech will transform how people with disabilities navigate an airport

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