How Virtual Information Kiosks Are Redefining Passenger Assistance at Airports in India
by Jasdeep Kohli
How Virtual Information Kiosks Are Redefining Passenger Assistance at Airports in India
by Jasdeep Kohli
In India, the top five airports – Delhi, Mumbai, Bengaluru, Hyderabad, and Chennai – together welcomed over 35 million passengers in 2024. With that kind of footfall, human-led assistance alone can’t scale. The question is: how do you guide millions efficiently, personally, and in real-time?
That’s where virtual information kiosks are stepping in to redefine passenger assistance.
Elevating the Airport Experience
Imagine arriving at the airport and being able to find your gate, check flight updates, or even speak to a live agent – all through a sleek, interactive screen placed right where you need it.
That’s the experience Scala’s Virtual Information Kiosk brings to life. These self-service passenger kiosks combine smart design, intuitive UI/UX, and real-time data connectivity, ensuring passengers are never left wondering where to go next.
- Customisable Kiosk Hardware: Blends seamlessly into airport aesthetics while becoming a digital interaction point.
- Tailored UI/UX Design: Designed for intuitive use so anyone – from a first-time traveller to a frequent flyer – can navigate with ease.
- Seamless Integration: Always synced with airport systems for real-time flight schedules, gate changes, and announcements.
- End-to-End Support: From setup to maintenance, Scala ensures uninterrupted passenger service.
When you combine design, data, and functionality, you get more than just a digital kiosk. You get a connected passenger experience.
Transforming Every Airport Touchpoint
Scala’s virtual kiosks aren’t just about information; they’re about convenience and coverage.
Placed strategically across check-in zones, security areas, boarding gates, and arrival halls, these kiosks empower passengers to:
- Find directions instantly
- Check real-time flight updates
- Connect with live support agents — without waiting in long queues
It’s smart assistance where it matters most.
Why Airports Need Virtual Information Kiosks
With India’s passenger volumes growing year after year, the need for scalable, self-service technology is no longer optional – it’s essential.
By adopting virtual information kiosks, airports can:
- Reduce congestion at help desks
- Shorten waiting times
- Improve passenger satisfaction scores
- Modernise airport environments
These digital touchpoints transform static signage into intelligent, interactive experiences, offering the correct information at the right place, in real-time.
It’s what the modern traveller expects – and what future-ready airports must deliver.
To see how this works in action, watch the Scala Virtual Information Kiosk video and explore how airports can evolve from busy transit hubs to seamless digital ecosystems.
Learn more at scala.com/in
About the Author:
Jasdeep Kohli,
Jasdeep’s work focuses on enabling retailers, QSRs, BFSI networks, and large-format enterprises to create frictionless, scalable customer journeys that drive measurable impact across Asia-Pacific.
