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SMART FEEDBACK 
KIOSK

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SMART FEEDBACK 
KIOSK

Customer Feedback, One Touch Away

Enhance customer engagement with Scala’s customer feedback system, allowing businesses to capture real-time insights through smart feedback kiosks. Customers can easily share their experiences, helping businesses track satisfaction levels, address concerns, and improve service quality. Businesses can make data-driven decisions to enhance operations and boost customer loyalty with interactive feedback solutions and analytics.

Key Features

01.

Instant Customer Reactions

Receive Customer feedback through an interactive touchscreen with animated emojis and dynamic response options.

02.

Customisable & Brand-Aligned

Tailor feedback interactions with simple emoji-based ratings to comment inputs. All designed to match every brand identity.

03.

Smart Responses & Drop-off Tracking

Provide custom responses based on user input and capture partial feedback even if a customer exits midway.

04.

Seamless Dashboard & Insights

Centralised data storage with detailed reports for businesses to analyse trends and improve customer experience.

05.

Multilingual, Privacy-Friendly & Scalable

Support multiple languages for accessibility and choose between anonymous or identifiable feedback collection.

06.

Standalone or Integrated Solution

Implement as a dedicated interactive feedback kiosk or integrate with wayfinding, queue management, virtual helpdesk, or other interactive kiosks.

01.

Instant Customer Reactions

Receive Customer feedback through an interactive touchscreen with animated emojis and dynamic response options.

02.

Customisable & Brand-Aligned

Tailor feedback interactions with simple emoji-based ratings to comment inputs. All designed to match every brand identity.

03.

Smart Responses & Drop-off Tracking

Provide custom responses based on user input and capture partial feedback even if a customer exits midway.

04.

Seamless Dashboard & Insights

Centralised data storage with detailed reports for businesses to analyse trends and improve customer experience.

05.

Multilingual, Privacy-Friendly & Scalable

Support multiple languages for accessibility and choose between anonymous or identifiable feedback collection.

06.

Standalone or Integrated Solution

Implement as a dedicated interactive feedback kiosk or integrate with wayfinding, queue management, virtual helpdesk, or other interactive kiosks.

GET IN TOUCH

How it works

Customers provide feedback using Scala’s touch screen feedback kiosk, selecting from rating scales, multiple-choice, or open-ended responses. The smart customer feedback system analyses and categorises responses that offer actionable insights through a centralised dashboard. Businesses can track trends, address concerns proactively, and optimise customer experiences to drive higher satisfaction and loyalty.

GET IN TOUCH
Digital Signage Technical Consulting Services

Why Scala for Smart Feedback Kiosk?

Scala’s interactive feedback solutions combine cutting-edge digital signage technology with analytics to deliver actionable insights. The digital feedback kiosks help businesses improve customer engagement, enhance operations, and elevate service quality. Scala empowers brands to build stronger customer relationships through data-driven improvements, seamless CRM integration, smart sentiment analysis, and user-friendly interfaces.
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