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VIRTUAL CONCIERGE
FOR TRANSPORT HUBS

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VIRTUAL CONCIERGE
FOR TRANSPORT HUBS

Transform the Passenger Experience with Virtual Concierge

Scala offers virtual concierge solutions for passenger assistance at airports, train stations, and ferry terminals. The passenger experience is instantly enhanced with real-time video calls to customer agents where they can guide passengers through a map for smoother transitions, transport information, and a one-touch emergency button to signal for urgent help. Capturing real-time feedback from surveys allows passengers to share their experiences, helping improve services. This adaptable solution built on Scala’s trusted platform enhances passenger satisfaction, reinforces safety, and helps boost operational efficiency.

Key Features

01.

Live Video Calling with Agents

Passengers can get instant access to customer service via live video for personalised and instant support.

02.

Remote Kiosk Control

Agents can take control of the screen to guide passengers to their destination or services.

03.

Real-Time Transport Information

Display real-time flight, train, or ferry schedules with up-to-the-minute updates.

04.

Wayfinding & Navigation

Passengers can enjoy an interactive experience with maps that have directions and QR code access for navigation using mobile devices.

05.

Emergency Assistance

Allow passengers to trigger instant notification to staff for urgent assistance with a one-touch button..

06.

Real-Time Feedback

Capture instant feedback from passengers to help improve services.

01.

Live Video Calling with Agents

Passengers can get instant access to customer service via live video for personalised and instant support.

02.

Remote Kiosk Control

Agents can take control of the screen to guide passengers to their destination or services.

03.

Real-Time Transport Information

Display real-time flight, train, or ferry schedules with up-to-the-minute updates.

04.

Wayfinding & Navigation

Passengers can enjoy an interactive experience with maps that have directions and QR code access for navigation using mobile devices.

05.

Emergency Assistance

Allow passengers to trigger instant notification to staff for urgent assistance with a one-touch button..

06.

Real-Time Feedback

Capture instant feedback from passengers to help improve services.

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Key Benefits

Enhanced Passenger Experience

Provides real-time information, easy navigation, and personalised support for a smoother journey.

Instant Support

Provide instant support via live video calls and emergency one-touch alerts.

Streamlined Operations

Ensure smooth, efficient operations, and minimal staff intervention, with intuitive buttons and smart search.

Seamless Integration

Integrate interface with existing transport infrastructure, enabling real-time data exchange and operational synchronisation.

Centralised Content and Management

Offers secure and centralised control to efficiently manage real-time updates, content, and system monitoring.

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How it works

Scala’s Virtual Concierge Kiosk can integrate with the existing transport database to deliver real-time updates and interactive assistance. In airports, passengers can access the Airport Virtual Concierge to check on flight details, gate information, wayfinding directions, or connect with the helpdesk team via video call for instant support.
During video calls, agents can remotely access the Virtual Assistant Concierge kiosk screen to assist and guide passengers effectively.

QR code integration allows passengers to navigate the wayfinding map on their mobile devices for easy location finding. Emergency alerts can be triggered via one-touch button on the Virtual Concierge kiosks, notifying the respective teams for quick response. Collection for real-time feedback helps the operations team understand and improve  the passenger experience. While centralised management enables efficient monitoring, analytics, and content updates across the system for an overall improvement in the passenger experience and operational efficiency.

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Digital Signage Technical Consulting Services

Why Scala for Virtual Concierge?

Scala’s Virtual Concierge Kiosks was built by Scala’s digital signage platform which is trusted for managing large-scale networks. Scala provides a comprehensive solution tailored to any transport hub such as airports, ferries, bus terminals by leveraging its powerful CMS and technology. Seamless integration with systems like FIDS, PFMS, and QMS ensure passengers receive real-time, accurate information.

Designed for 24/7 operation, Scala’s Virtual Concierge Solutions enhance reliability and efficiency, which makes it the ideal choice for transport hubs looking to improve customer experience and operational effectiveness.

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