Scala Successfully Deploys Virtual Information Display Kiosks at Indira Gandhi International Airport, New Delhi
Scala Successfully Deploys Virtual Information Display Kiosks at Indira Gandhi International Airport, New Delhi
With over seventy-nine million (79 million) passengers that DIAL welcomes annually, their focus is to improve the traveller experience through innovative technology solutions. The expansion of Terminal 1 required a user-friendly way to disseminate information to passengers in an effective way.
Some of the critical challenges that the Virtual Information Display Kiosk helped to resolve was to streamline navigation within the new terminal, provide real-time flight information by simply scanning their boarding pass, offer personalized support through video-call assistance, and elevate the overall passenger experience by optimizing modern technology.
Scala collaborated closely with the DIAL team to implement a one-of-a-kind digital wayfinding and virtual helpdesk system through the Virtual Information Display Kiosk. This digital solution features key functionalities such as
- Real-time Flight Information: Passengers can get real-time updates by simply scanning their boarding passes and even download the airport map.
- 24×7 Live Video Support: Real-time agent support with video and audio interactions via the kiosk screens for instant assistance.
- Wayfinder with 3D maps: The 3D maps have live-location tracking and directs passengers to the quickest way to their boarding gates. It also shows retail and dining options based on passenger preferences for effortless navigation.
The implementation of Scala’s Virtual Information Display Kiosk has significantly transformed the passenger experience at Terminal 1 & 3 as it improved efficiency, elevated user experience and increased satisfaction and overall travel experience.
Manish Kumar, Managing Director of Scala and STRATACACHE Asia-Pacific, stated, “At Scala, we strive to deliver innovative digital solutions that enhance both efficiency and customer satisfaction. The successful deployment at Delhi Airport demonstrates how cutting-edge technology can revolutionize the travel experience. We are excited to see the positive impact of Scala’s solution and look forward to continued collaboration to drive passenger satisfaction across the globe.”
DIAL CEO Videh Kumar Jaipuriar said, “VID is not just a kiosk, it is a companion designed to redefine how passengers interact with their airport environment. It is another step towards transforming the airport experience, making it simpler, smarter and more seamless for passengers.”
For more information on how Scala’s solutions can enhance your business, visit www.scala.com/in
Media contacts
- Akash Suri, Senior Manager – Marketing, STRATACACHE | Scala Asia-Pacific
akash.suri@scala.com - Chrystel Acuna, Content Strategist, STRATACACHE | Scala Asia-Pacific
chrystel.acuna@scala.com
About Scala
Scala, a STRATACACHE company, partners with brands across many industries to help transform their customer experience with smart marketing technology and digital signage.
Scala provides the platform to easily create and centrally manage deployment of digital experiences, while retaining the flexibility to adapt to local business conditions and audience preferences in real time.
With 30 years’ experience, Scala is well-known for its innovation and leveraging best-of-breed technologies to create solutions that are easy-to-use, flexible and infinitely customizable.
About STRATACACHE
STRATACACHE is a leading global solutions provider of intelligent digital signage, digital merchandising, mobile enablement and rich media customer engagement. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced profitability.
STRATACACHE has over 30 years of experience in providing powerful end-to-end digital media deployments for the largest global businesses and brands, particularly in the sectors of retail, quick service restaurants, retail banking, education and infrastructure deployments.
With its global headquarters in Dayton, Ohio, STRATACACHE has 28 offices across the globe. Its worldwide network of partners and developers drive over 3.1 million software activations and 1.9 million fully managed digital signs for customers in more than 100 countries.
Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise and track record to bring digital transformation that delivers results.
