VIRTUAL CONCIERGE
Mall, Hotel, Corporate office
Transforming Customer Experience with Virtual Concierge
Industry-Specific Use Cases
Malls
Hotels
Office
Virtual Concierge for Malls
Upgrade the mall experience with a Virtual Concierge—a smart, scalable replacement for traditional concierges. With live video assistance and interactive wayfinding, shoppers get real-time support and seamless navigation, anytime they need it.
01.
Live Video Assistance
Connect visitors to customer service via live video call for instant assistance.
02.
Store Directory & Wayfinding
Help customers locate retail outlets, restaurants, washrooms with interactive maps.
03.
Ad Display Mode
Switch to an advertising screen when idle to showcase dynamic content and promotions.
04.
Customisable Interface
Fully personalise layouts, branding, and functionalities to align with your organisation’s identity.
05.
Multi-Language Support
Support diverse audiences with multilingual options for global reach and accessibility.
06.
Emergency Assistance
Allow customers to trigger instant notification to staff for urgent assistance with a one-touch button.
Virtual Concierge for Building Lobbies & Corporate Offices
A Virtual Concierge enhances building lobbies and corporate offices by providing seamless visitor access, real-time assistance, and smarter navigation. Designed to improve efficiency and security, it ensures a smooth and professional experience for guests while streamlining operations for businesses.
01.
Visitor Management System
Quick and streamlined check-in access for guests.
02.
QR-Based Visitor Pass Printing
Generate QR-based visitor passes and fast-track entry for pre-approved guests.
03.
Wayfinding for Office Navigation
Helps guests quickly find their meeting rooms, tenants, or services with wayfinder navigation.
04.
Integration with Access Control
Enable secure entry by linking temporary credentials to access systems.
05.
Live Video Call with Reception
Get instant virtual assistance for visitors via video call.
06.
Visitor Analytics & Reporting
Improve operational efficiency and anticipate visitor arrivals with data analytics.
01.
Visitor Management System
Quick and streamlined check-in access for guests.
02.
QR-Based Visitor Pass Printing
Generate QR-based visitor passes and fast-track entry for pre-approved guests.
03.
Wayfinding for Office Navigation
Helps guests quickly find their meeting rooms, tenants, or services with wayfinder navigation.
04.
Integration with Access Control
Enable secure entry by linking temporary credentials to access systems.
05.
Live Video Call with Reception
Get instant virtual assistance for visitors via video call.
06.
Visitor Analytics & Reporting
Improve operational efficiency and anticipate visitor arrivals with data analytics.
Virtual Concierge for Hotels
Enhance guest convenience with a Virtual Concierge, offering seamless assistance throughout their stay. From hassle-free check-ins to local recommendations, this digital solution ensures a smooth and personalised experience. With smart features like multilingual support, digital key access, and secure payment processing, hotels can provide modern, efficient service while enhancing overall guest satisfaction.
01.
Guest Check-in & Check-out
Reduce wait times and automate the process for an upgraded guest experience.
02.
Local Recommendations & Reservations
Guests can easily search nearby attractions, restaurants, and transport services.
03.
Multilingual Support
Cater to a diverse audience with assistance available in multiple languages.
04.
Digital Key Integration
Reduce key card printing for a sustainable way to allow mobile-based room access.
05.
Payment Processing
Support diverse audiences with multilingual options for global reach and accessibility.
06.
Live Video Call with Reception
Get instant virtual assistance for visitors via video call.
01.
Guest Check-in & Check-out
Reduce wait times and automate the process for an upgraded guest experience.
02.
Local Recommendations & Reservations
Guests can easily search nearby attractions, restaurants, and transport services.
03.
Multilingual Support
Cater to a diverse audience with assistance available in multiple languages.
04.
Digital Key Integration
Reduce key card printing for a sustainable way to allow mobile-based room access.
05.
Payment Processing
Support diverse audiences with multilingual options for global reach and accessibility.
06.
Live Video Call with Reception
Get instant virtual assistance for visitors via video call.
How it works
Scala’s Virtual Concierge Kiosk integrates with the existing database to deliver real-time updates and interactive assistance. For example, in malls, customers can access the Virtual Concierge to check on directions to their preferred store or connect with the helpdesk team via video call for immediate support. During video calls, agents can remotely control the Virtual Assistant Concierge kiosk screen to assist customers more effectively. QR code integration allows customers to navigate the wayfinding map on their mobile devices for easy location finding. Emergency alerts can be triggered via a touch button on the Virtual Concierge kiosks, notifying the respective teams for a quick response. Real-time feedback collection further enhances the customer experience. Centralised management enables efficient monitoring, analytics, and content updates across the system.
Why Scala for Virtual Concierge?
Designed for 24/7 operation, Scala’s Virtual Concierge Solutions enhances reliability and efficiency, making it an ideal choice for hotels, corporate parks, or malls who are looking to improve the customer experience and operational effectiveness.
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