Digital Signage Support: The Backbone of Customer Success
by Scala Team
Digital Signage Support: The Backbone of Customer Success
by Scala Team
Digital signage in all forms has proven a boon to many businesses across a broad spectrum of industries. Aside from being visually striking, these give users the power to spread information regarding their brands and products, to influence consumer behaviour, and to assert dominance over the competition.
What is Digital Signage Technical Support?
Digital signage support services are defined as any and all actions related to the usage, maintenance, and repair of a variety of digital signage solutions.
As such, the term covers the following:
- Hardware Management
- On-site repairs whenever necessary;
- Any and all maintenance required within the digital signage’s warranty period;
- Ordering and installation of replacement parts;
- Site preparation and monitoring pre- and post-installation
- Software Management
- Metrics and analytics;
- Online / remote troubleshooting;
- User support for both general and proprietary software platforms
- Customer Support and Inquiry
What are the Benefits of Digital Signage Support?
We all know that it’s a tricky thing to attempt repair or maintenance of any devices if you don’t have the necessary skills or training for such an undertaking. This is definitely the case when it comes to digital signage: you need professional digital signage technical support to get the job done – and get it done properly.
- The client’s digital signage solutions remain in working order at all times;
- Any damage or technical issues may be addressed as soon as possible;
- Any analytics and metrics gleaned throughout the use of the digital signage solutions can be appropriately measured and compared in order to come up with viable visibility plans for a client; and
- Clients stay abreast of new developments, improvements and upgrades to their systems and solutions, as well as products that can enhance their overall performance.
What Should One Look for in a Digital Signage Support Services Team?
Ideally, digital signage technical support needs to be:
- Available 24-7;
- Highly capable of both regular maintenance and repair services;
- Able to procure the necessary parts when needed by a client; and
- Highly knowledgeable when it comes to the different digital signage solutions their clients may require.
Scala has all these and more. On top of state-of-the-art digital signage solutions, our digital signage technical support team and digital signage customer service teams are always on hand to give our clients assistance through various services. By doing so, we ensure the successful use of those solutions deployed, as well as the overall success of their business. Contact us today!
About the Author:
Scala digital signage experts share their experience and thoughts in our blog to provide practical tips and advice for real-world applications. Our team aims to offer interesting content through a variety of formats including long form articles, video logs, interviews and infographics.
